Voice Analytics Software from CallFinder
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Strategic Partners
Voice Analytics for the Contact Center
Why CallFinder?
Save Time & Money with Automated Voice Analysis
CallFinder’s cloud-based voice analytics software automates quality monitoring so that businesses and contact centers can eliminate the high cost of manual call monitoring. Monitor and analyze the voice in 100% of your customer interactions.
Get the Best ROI with Managed Client Services
CallFinder is the only truly affordable contact center speech analytics solution to provide one-on-one training from a dedicated Analyst. We get you up and running as quickly as possible, and your Analyst will provide ongoing advice and optimization tips.
Custom Solutions to Fit Your Voice Analytics Needs
CallFinder offers two cloud-based solutions designed to meet your customer voice analytics needs and budget requirements. Optimize contact center performance with CallFinder’s speech analysis reports, automated scorecards, call transcription, and more.
Custom Voice Analytics Solutions
What's Included
Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment Analysis
Silence & Overtalk Detection
Managed Client Services
Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Unlimited Account Users
CallFinder Voice Analytics
Special Features
Managed Services
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Affordable
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Automated
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Call Transcription
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Sentiment Analysis
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Custom Reports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.