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Gaining Customer Intelligence with Call Metrics, Recording, and Speech Analytics Technology


Every day businesses miss opportunities to discover the critical intelligence hidden within phone conversations. Call recording and speech analytics software easily and affordably taps into these conversations and allows businesses to capture the customer experience, uncover valuable leads, react quickly to problems and opportunities, and ensure script compliance, among a wide range of other benefits.

Speech Technology Magazine recent posted an article that speaks to this challenge that businesses face; extracting business intel from the voice of the customer.

For more on tracking and monitoring customer conversations, explore the benefits and features of CallFinder.

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