Kate R

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Build a Better Contact Center for 2016 with Speech Analytics

97% of consumers cite customer experience as vital to their choice of and loyalty to a brand. So it’s just common sense for contact centers to be operating at peak performance. Contact centers can make or break customer relations, but with the right tools, customer satisfaction is a virtual guarantee…. Read more

Speech Analytics Will Facilitate Great Customer Service

We all know that customer service extends beyond the point of closing a sale. In fact, it’s a much deeper issue once a sale is made. So why is it that so many businesses overlook the quality management portion of a customer’s account? It’s a simple thing to accomplish, quality customer service, simply by following a process…. Read more