QA Best Practices
An automated quality monitoring with speech analytics solution quickly locates keywords and phrases within your recorded calls, giving you the tools to create a truly customer-centric environment. With call categorization, advanced reporting, and automated scorecards, businesses can improve agent performance, boost customer satisfaction, ensure compliance, and much more.
In this free white paper, you will learn how automated call monitoring can help you:
- Reduce the cost of manual call monitoring and monitor 100% of your calls
- Expand a solution to automatically adjust to an increased number of calls
- Ensure script compliance and improve agent training
- Reduce call times and increase first-call resolution metrics
- Increase customer satisfaction levels to further boost referrals and brand loyalty
Hear From Our Customers
“Our biggest achievement using CallFinder thus far has been getting actual performance information into the hands of our supervisors so they can more effectively manage their teams. With insights collected from the scorecards, they have the metrics necessary to focus training on specific areas, agent by agent.”
– QA Manager at BCInsourcing
