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Managed Client Support

Customize Your Solution with a Speech Analytics Expert

At CallFinder, we see ourselves as your partner for as long as you work with us. This commitment to our clients sets us apart from our competitors. No other speech analytics provider offers ongoing guidance and support from an assigned Speech Analyst who works closely with your QA team on a regular basis. We’ll help you define goals, suggest improvements, and continue to optimize the value of your investment, well beyond implementation.

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CallFinder Testimonials

What Our Customers Are Saying

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”

Cheryl Beams

Service Center Manager, Verve, a Credit Union

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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.

Jennifer Small

Lead Admission Specialist at Aware Recovery Care

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“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”

Henry Antonov

Senior Quality Assurance Specialist, 4Front Credit Union

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Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.

Mitchell Taylor

Director of Collections for Methodist Health System

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“Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.”

Nicole Crawford

Quality Assurance Specialist, Centris Credit Union

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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.