Call Quality Monitoring Solutions

Meet the demands of the modern call center by automatically monitoring and uncovering CX insights to improve business strategies and customer service with CallFinder’s automated call quality monitoring solutions.

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Improve Call Center Efficiency & CX With AI-Fueled Insights

Call center managers no longer have to be burdened by manually monitoring and scoring a small sample of agent calls. CallFinder’s Automated Call Quality Monitoring and Call Scorecard solution gives supervisors an accurate view into agent performance, enabling them to spend more time managing and coaching agents. CallFinder delivers automated, quality scorecards by teams and agents, scoring 100 percent of your calls. Learn more in our Product Overview.

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Why Automate Call Quality Monitoring With Speech Analytics

CallFinder’s Call Quality Monitoring Solution Will Take Your Contact Center To The Next Level With Automated Scorecards, Call Transcriptions, And Our Unique Managed Client Services.

Automated Scoring

An automated call quality monitoring and scoring solution provides instant access to call center performance data that can be used to enhance CX, improve customer service, close agent knowledge gaps, and boost operational efficiency, which results in continuous company growth and an increased bottom line.
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Call Transcriptions

With CallFinder’s automated call transcriptions, managers can quickly read and search transcriptions of every agent-customer interaction. Analyze every recorded call and turn your call center recordings into a valuable resource with CallFinder’s user-friendly, reliable speech and voice analytics technology.
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Client Services

No other automated call quality monitoring solution offers customer support like we do. When you work with CallFinder, you are assigned an experienced Analyst who works closely with you to establish goals and define parameters necessary to evaluate 100% of your agent-client interactions for 100% visibility.
Client Services Benefits >

Improve Customer Service With 100% Visibility Into The Customer Sentiment

Many contact center professionals can remember the days of manually monitoring calls with customers to extract insights into agent performance and customer experience. Advancements in speech analytics have enabled CallFinder to provide contact centers with automated tools to accomplish these tasks with an ROI that is often measured in a few months or less. Call data can now be structured and analyzed to deliver automated scorecards for call quality monitoring tasks, and to keep a pulse on CX and improve customer service using sentiment analysis.

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Take A Tour Of CallFinder's Automated Call Quality Monitoring Solution

Manually monitoring agent interactions in the contact center is painstakingly slow, expensive, and cannot provide a statistically valid view into your agent-customer interactions. Automate your Call Quality Assurance process to gain 100% visibility into every customer service interaction with CallFinder. Schedule your demo to see how it works!