The Future of the Call Center
Contact center managers no longer have to be burdened by manually monitoring and scoring a small sample of agent calls. CallFinder’s Automated Quality Monitoring and Call Scoring solution gives supervisors an accurate view into agent performance, enabling them to spend more time managing and coaching agents. CallFinder delivers an automated quality scorecard by teams and agents, scoring 100 percent of your calls.
Why Automate Call Quality Monitoring with Speech Analytics
CallFinder's automated quality monitoring solution will take your contact center to the next level with automated scoring, call transcriptions, and our unique managed client services.
Automated Scoring
An automated call quality monitoring and scoring solution provides organizations with greater access to data that can be used to enhance the customer experience, close knowledge gaps, and improve operational efficiency, which results in continuous company growth and an increased bottom line.
Call Scoring FeaturesCall Transcriptions
With CallFinder’s automated call transcriptions, managers can quickly read and search transcriptions of every agent-customer interaction. Analyze every recorded call and turn your call recordings into a valuable resource with CallFinder’s user-friendly, reliable, and fast speech recognition technology.
Explore Call TranscriptionsClient Services
No other automated quality monitoring solution offers customer support like we do. When you work with CallFinder, you are assigned a dedicated Analyst to work closely with you to establish goals and create and define parameters necessary to evaluate 100% of your agent-client interactions for 100% visibility.
Client Services Benefits
Gain Visibility into Customer Sentiment
Many contact center professionals can remember the days of manually monitoring calls with customers to extract insights into agent performance and customer experience. Advancements in speech analytics have enabled CallFinder to provide contact centers with automated tools to accomplish these tasks with an ROI that is often measured in a few months or less. Call data can now be structured and analyzed to deliver automated scorecards for quality monitoring tasks, and to keep a pulse on the customer experience using sentiment analysis.
LEARN ABOUT SENTIMENT ANALYSIS