CallFinder’s cloud-based speech analytics and automated call center monitoring solution gives QA Managers the ability to quickly identify key metrics to help improve call center performance and elevate the customer experience.
Monitor 100% of your calls and eliminate manual call monitoring.
Increase customer satisfaction levels to boost referrals and brand loyalty.
Ensure script compliance and improve agent training.
Reduce call times and increase first-call resolution metrics to improve CX.
Hear From Our Customers
“Now that we’re scoring 100% of our enrollment calls, we have raised the quality of nearly every call conducted. The Specialists know every call is being reviewed, which has ensured that all benefits are covered according to the standards that we’ve put in place. CallFinder’s client support team spent hours listening to our needs in order to develop solutions specifically for us.”
Sam Wilkerson, Quality Assurance Manager at BCInsourcing
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