Integrated Financial Technologies (IFT) Meets & Exceeds KPIs with CallFinder
Results:
Integrated Financial Technologies (IFT) is a part of the Travelers Financial Group of Companies, with an advanced call center in Vancouver, Canada. IFT deploys and manages over $6 billion worth of capital in the auto, equipment, and consumer finance industries with ventures in Canada, the United States, Europe and Australia.
Once IFT started working with CallFinder’s automated quality monitoring and analytics solution, they immediately amplified their QA reviews and are now scoring 100% of the conversations between their agents and customers.