CallFinder Case Studies

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

• 50% increase in set rates
• 30% increase in sales
• 30-second response time to inbound calls
• Increased positive customer experiences
• Improved lead attribution accuracy

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

• Improved agent compliance on every call
• Ensured consistency for claims processes
• Identified customer pain points
• Addressed customer needs more quickly
• Gained insights for improved agent coaching

IFT came to CallFinder with specific goals. Learn how they achieved even better results in this study.

• Reduced AHT by 3 minutes
• Monitored 90% more calls
• Increased promise to pay by 6%
• Reducing time spent on QA by 50%
• Improved CX with customer sentiment

This company wanted to improve compliance and CX. Learn how they got even more with CallFinder.

• Identified agents using outdated script
• Improved agent training to ensure accuracy
• Uncovered pricing inquiries to improve CX
• Closed agent knowledge gaps with coaching
• Added revenue to the bottom line