Kohler Increases Set Rates by 50% & Exceeds Sales Goals with 800response & CallFinder
Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.
- 50% increase in set rates
- 30% increase in sales
- 30-second response time to inbound calls
- Increased positive customer experiences
- Improved lead attribution accuracy
RoadVantage Improves Contact Center Performance with Speech Analytics from CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points
- Addressed customer needs more quickly
- Gained insights for improved agent coaching
Integrated Financial Technologies (IFT) Meets & Exceeds KPIs with CallFinder
IFT came to CallFinder with specific goals. Learn how they achieved even better results in this study.
- Reduced AHT by 3 minutes
- Monitored 90% more calls
- Increased promise to pay by 6%
- Reducing time spent on QA by 50%
- Improved CX with customer sentiment
National Tubs Company Uses CallFinder to Improve Agent Training & CX
This company wanted to improve compliance and CX. Learn how they got even more with CallFinder.
- Identified agents using outdated script
- Improved agent training to ensure accuracy
- Uncovered pricing inquiries to improve CX
- Closed agent knowledge gaps with coaching
- Added revenue to the bottom line