Increase Your Revenues by 30%
Reduce Average Talk Time by 15%
Monitor 100% of your calls
The CallFinder Difference
Frank DiazDirector of Contact Center Operations
Increase Revenue Generated by the Contact Center Team
Reduce Average Handle Times & Abandon Rates
Detecting silence and overtalk during conversations will ultimately reduce AHT and abandon rates through identifying customer pain points, agent shortcomings, positive reactions, and coaching opportunities. CallFinder's Insights ensures that your agents support customers in the best way possible while improving KPI's.
Transform CX by Monitoring 100% of your interactions
Find agent knowledge gaps and coach agents for Success
Improving agent performance has a direct impact on how your customers experience your business, and it drives new revenue. CallFinder View's features give you a quick bird’s-eye view into the performance of your agents, and where you can coach for success.