The CallFinder Solution
CallFinder offers two cloud-based solutions designed to meet your business needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. We take the best of leading speech analytics technologies to deliver the only available solution that optimizes performance, functionality, and accuracy without compromising user experience. Browse our case studies to learn how our clients use CallFinder to improve KPIs, create better agent training programs, elevate the customer experience, and much more.Browse Our Case Studies to Learn More
CallFinder View delivers automated transcripts of your customer interactions, along with sentiment analysis and silence detection – all directly within CallFinder's user-friendly dashboard. Quickly uncover trends within searchable transcriptions to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.Learn About CallFinder View
CallFinder Acuity is the only usage-based, affordable speech analytics solution to provide one-on-one training from a human being who will guide you through the setup phase and provide ongoing support, advice, and optimization tips. We get you up and running in weeks, not months like most solutions. Plus, Acuity comes with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback your contact center agents can use to improve performance and the customer experience.Learn About CallFinder Acuity
Take the guesswork out of Quality Assurance & take control of Your Success
CallFinder's solutions transcribe and analyze every recorded customer interaction to provide a nuanced understanding customer sentiments while uncovering agent knowledge gaps and conversational trends so you can improve the areas that matter most to your business. Our advanced solution also includes automated scorecards and a dedicated Speech Analyst who works with you to set goals and create strategies to ensure that you get the outcomes you want and the most value out of our solution. Take a quick tour of CallFinder and start taking control of your success.