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Speech Analytics Products

CallFinder gives you the tools to unlock valuable data from every customer interaction to accelerate growth and promote change throughout your entire business.

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The CallFinder Solution

CallFinder offers two cloud-based solutions designed to meet your business needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. We take the best of leading speech analytics technologies to deliver the only available solution that optimizes performance, functionality, and accuracy without compromising user experience. Browse our case studies to learn how our clients use CallFinder to improve KPIs, create better agent training programs, elevate the customer experience, and much more.
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CallFinder View

CallFinder View delivers automated transcripts of your customer interactions, along with sentiment analysis and silence detection – all directly within CallFinder's user-friendly dashboard. Quickly uncover trends within searchable transcriptions to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
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CallFinder Acuity

CallFinder Acuity is the only usage-based, affordable speech analytics solution to provide one-on-one training from a human being who will guide you through the setup phase and provide ongoing support, advice, and optimization tips. We get you up and running in weeks, not months like most solutions. Plus, Acuity comes with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback your contact center agents can use to improve performance and the customer experience.
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Take the guesswork out of Quality Assurance & take control of Your Success

CallFinder's solutions analyze every recorded customer interaction to provide a nuanced understanding of your customers while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Our automated scorecard solution comes with an experienced Speech Analyst who works with you to set goals and create strategies to ensure that you get your desired outcomes. Get started with a custom quote.
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