Products

Products

CallFinder gives you the tools to unlock valuable data from every customer interaction to accelerate growth and promote change throughout your entire business.

Schedule Demo Watch Video

Why Work with CallFinder

  • Gain 100% visibility into agent-customer interactions automatically
  • View and search transcriptions for 100% of your customer interactions
  • Access expert ongoing client support with your assigned CallFinder Analyst
  • Flexible solutions and usage-based pricing to fit your budget
  • Software as a Service (SaaS) solution for SMBs & Contact Centers

The CallFinder Solution

CallFinder offers two cloud-based solutions designed to meet your companies’ analytics needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. We take the best of leading speech analytics technologies to deliver the only available platform that optimizes contact center performance, functionality, and user experience without compromising customer interactions analytics.

CallFinder Acuity

CallFinder Acuity is our full solution suite that includes automated scorecards, call transcriptions, sentiment analysis, and customizable data reports. Monitor customer interactions on every call, by agent, and by agent team. CallFinder Acuity includes all of the features of CallFinder View and integrates with your existing contact center solutions provider. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.

CallFinder View

CallFinder View delivers unparalleled visibility into 100% of your customer interactions. View every agent-customer transaction with our easy-to-use searchable call transcriptions. Search call transcripts for specific keywords using our flexible search logic, and filter by date range to zero in on the precise phrases that help you understand call outcomes. Plus, CallFinder’s unique sentiment and emotion analysis feature and silence and overtalk detection quickly identify areas in which your agents can improve the customer experience they provide.

PRODUCT OVERVIEW

Product Comparison

FeaturesCallFinder ViewCallFinder Acuity
Speech Analytics
Speech-to-Text Transcription
Transcription Search
Transcription Dashboard
Automated Call Scorecards
Automated Team Scorecards
Automated Agent Scorecards
Sentiment Analysis
Emotion Detection
Silence Detection
Overtalk Detection
Multi-Language Support
Analytics Dashboard
Custom Reports
Search Statistics
Filtering
Tagging
CRM Integrations
Contact Center Software Integrations
Managed Client Services*
Unlimited Account Users
Data Exports
FeaturesCallFinder ViewCallFinder Acuity

*Fees apply for CallFinder View.

Schedule a Demo

Want to learn how CallFinder’s Speech Analytics Solutions can help meet your contact center goals? Book a live demo with one of our experts, or speak with someone today by calling 1-800-639-1700.

BOOK YOUR DEMO NOW