CallFinder’s speech analytics solutions provide an automated, unbiased approach to call quality monitoring. Our advanced call scoring and sentiment analysis technology uncovers powerful business insights accessible through our visually-intutive dashboard to help companies boost revenue, reduce attrition, and improve the customer experience. CallFinder can also ensure compliance for organizations in heavily regulated industries. Start here to learn more about how speech analytics can benefit your company.
CallFinder's speech analytics solutions can solve any business challenge, from monitoring remote agents and improving CX to reducing overhead and churn through valuable business insights from customer interactions. Here are just a few use cases for CallFinder's advanced speech analytics solutions.
Remote Workforce Solutions
Learn how CallFinder helps businesses with remote workers maintain agent engagement, productivity, and a positive customer experience.
CallFinder has helped thousands of agents and employees who operate in heavily regulated industries protect their businesses from hefty fines, lawsuits, and other compliance-related issues. Our automated scorecards ensure that agents stay on script by flagging non-compliant calls and agents, providing risk mitigation through coaching initiatives based on actual data and unbiased agent evaluations. Our automated data redaction technology offers further protection by scanning calls for sensitive data and occurrences of payment or credit card data and replacing those areas with silence.
CallFinder's speech analytics technology gathers market intelligence directly from your customer interactions, providing quantifiable data to inform marketing strategies. Our software is easy to use, and with unlimited user access, your entire marketing team can act on market insights quickly. You can also keep the C-Suite informed on campaign performance, market trends, and the competition with custom reports automatically delivered whenever it works best for your organization.
Erin Carmona talks about how CallFinder's solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
CallFinder's speech analytics solutions offer benefits to every department in your organization. Let us show you how our advanced technology uses insights from customer interactions to reduce costs, retain customers, improve agent performance & KPIs, and drive revenue for the entire business. Contact us to schedule a 15-minute demo and learn more about what we can do to improve your business and your bottom line.
Manage Cookie Consent
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.