Leveraging CallFinder’s advanced speech analytics technology provides access to the best software for speech analytics and call scoring. With our affordable, cloud-based technology, automatically monitor your daily recorded conversations with customers and quickly gain access to call metrics important to your business and your customers.
- Quickly identify areas where your agents need further training.
- Offer concrete examples to provide personalized feedback.
- Set achievable goals and easily monitor progress.
- Improve agent retention and lower onboarding costs.
- Increase efficiency and improve contact center performance.
- Gain insights into customer behaviors to improve products and services.
- Retain customers by monitoring key performance indicators.
- Understand your position in the market with customer preferences.
- Protect your business by mitigating risk and ensuring 100% compliance.
- Increase revenue by extracting up-sell and cross-sell rates.
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Risk & Compliance
CallFinder has helped thousands of agents and employees who operate in heavily regulated industries protect their businesses from hefty fines, lawsuits, and other compliance-related issues. Searching for keywords and phrases from the script helps pinpoint non-compliant calls and offending agents, providing a jump on risk mitigation and the development of improved training programs to ensure compliance. And our automated data redaction technology scans calls for sensitive data and occurrences of payment or credit card data and replaces those areas with silence.
Learn more about how CallFinder helps businesses ensure their agents comply with company scripts.
CallFinder is the leading provider of speech analytics technology. The benefits we can provide for your business include reducing costs, retaining customers, increasing revenue, improving agent performance, and much more. Contact us to learn more about what we can do to improve your business and your bottom line.