Speech Analytics Benefits – Elevate CX & Drive Revenue In The Contact Center

Learn how CallFinder Speech Analytics benefits SMB contact centers by transforming QA and the customer experience to drive revenue growth across the entire business.

Reduce Attrition
Increase in Revenue
Reduction in Agent Churn
Reduction in QA Time
Customer Needs Visibility

Transform Customer Interactions Into Revenue

CallFinder’s speech analytics solutions provide an automated, unbiased approach to call quality monitoring. Our advanced call scoring and sentiment analysis technology uncovers powerful business insights accessible through our visually-intutive dashboard to help companies boost revenue, reduce attrition, and improve the customer experience. CallFinder can also ensure compliance for organizations in heavily regulated industries. Start here to learn more about how speech analytics can benefit your company.

Why Choose CallFinder

Watch Our Short Product Demo To Learn How CallFinder’s Unique Features Give You The Insights Needed To Make Informed Business Decisions.

Speech Analytics Can Solve Any Business Challenge

CallFinder’s speech analytics solutions can solve any business challenge, from monitoring remote agents and improving CX to reducing overhead and churn through valuable business insights from customer interactions. Here are just a few use cases for CallFinder’s advanced speech analytics solutions.

Call Center Performance

Boost efficiency in your call center or contact center, and gauge agent performance based on automated, unbiased insights.

Customer Experience Management

Learn how to improve the customer experience by optimizing your QA processes to monitor agent performance and track KPIs.

Automated Quality Monitoring

Learn how to save time and money, for an ROI that is often measured in a few months or less with automated quality monitoring.

Risk & Compliance Management

CallFinder has helped thousands of agents and employees who operate in heavily regulated industries protect their businesses from hefty fines, lawsuits, and other compliance-related issues. Our automated scorecards ensure that agents stay on script by flagging non-compliant calls and agents, providing risk mitigation through coaching initiatives based on actual data and unbiased agent evaluations. Our automated data redaction technology offers further protection by scanning calls for sensitive data and occurrences of payment or credit card data and replacing those areas with silence.

Measure Marketing Effectiveness

CallFinder’s speech analytics technology gathers market intelligence directly from your customer interactions, providing quantifiable data to inform marketing strategies. Our software is easy to use, and with unlimited user access, your entire marketing team can act on market insights quickly. You can also keep the C-Suite informed on campaign performance, market trends, and the competition with custom reports automatically delivered whenever it works best for your organization.

CallFinder Testimonials

What Our Customers Are Saying

Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
Watch Testimonial

Speech Analytics Benefits For Your Business

CallFinder’s speech analytics solutions offer benefits to every department in your organization. Let us show you how our advanced technology uses insights from customer interactions to reduce costs, retain customers, improve agent performance & KPIs, and drive revenue for the entire business. Contact us to schedule a 15-minute demo and learn more about what we can do to improve your business and your bottom line.

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