Automated Contact Center QA Solutions That Elevate CX

Automate call quality monitoring and coach agents to improve performance and get the results that matter with the leading speech analytics company.

  • 50% More Conversions
  • 30% Boost in Sales
  • 40% Reduction in Agent Attrition
  • 15% Reduced Average Handle Times

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Strategic Partners

Call Center Speech Analytics

Why CallFinder?

Save Time & Money with Automated Quality Monitoring

CallFinder’s cloud-based speech analytics software automates quality monitoring processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of customer interactions, only with CallFinder.

Get the Best ROI with Managed Client Services

CallFinder is the only truly affordable speech analytics solution to provide one-on-one training from a dedicated Analyst. Unlike other providers, we get you up and running in just a few weeks, and your Analyst will provide ongoing support and advice.

Custom Solutions to Fit Your Business Intelligence Needs

CallFinder offers solutions designed to meet your company’s needs and budget requirements. Optimize contact center performance with CallFinder’s automated scorecards, call transcriptions, sentiment insights, and more.

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Custom Speech Analytics Solutions

What's Included

Automated Scorecards

Searchable Call Transcriptions

Sentiment & Emotion Analysis

Silence & Overtalk Detection

Managed Client Services

Affordable SaaS Technology

No Hardware Required

Contact Center Integrations

Direct CRM Data Feeds

Unlimited Account Users

CallFinder Speech Analytics

Special Features


Managed Services

Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Affordable

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Automated

Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.