Automate call quality monitoring and coach agents to improve performance and get the results that matter with the leading speech analytics company.
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CallFinder’s cloud-based speech analytics software automates quality monitoring processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of customer interactions, only with CallFinder.
CallFinder is the only truly affordable speech analytics solution to provide one-on-one training from a dedicated Analyst. Unlike other providers, we get you up and running in just a few weeks, and your Analyst will provide ongoing support and advice.
CallFinder offers solutions designed to meet your company’s needs and budget requirements. Optimize contact center performance with CallFinder’s automated scorecards, call transcriptions, sentiment insights, and more.
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Automated Agent ScorecardsSearchable Call TranscriptionsSentiment & Emotion AnalysisSilence & Overtalk DetectionManaged Client Services
Affordable SaaS TechnologyNo Hardware RequiredContact Center IntegrationsDirect CRM Data FeedsUnlimited Account Users
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.