Automated Solutions That Elevate CX & Drive Revenue

Automate call quality monitoring and coach agents to improve performance and get the results that matter with the leading speech analytics company.

50% More Conversions
30% Boost in Sales
40% Reduction in Agent Attrition
15% Reduced Average Handle Times

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Our Partners

Call Center Speech Analytics

Why CallFinder?

Save Time & Money with Automated Quality Monitoring

CallFinder’s cloud-based speech analytics software automates quality monitoring processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of customer interactions, only with CallFinder.

Get the Best ROI with Managed Client Services

CallFinder is the only truly affordable speech analytics solution to provide one-on-one training from a dedicated Analyst. Unlike other providers, we get you up and running in just a few weeks, and your Analyst will provide ongoing support and advice.

Custom Solutions to Fit Your Business Intelligence Needs

CallFinder offers solutions designed to meet your company’s needs and budget requirements. Optimize contact center performance with CallFinder’s automated scorecards, call transcriptions, sentiment insights, and more.

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Custom Speech Analytics Solutions

What's Included

Automated Call Quality Monitoring

Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment & Emotion Analysis
Silence & Overtalk Detection
Managed Client Services

Easy to Use Software

Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Unlimited Account Users

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CallFinder Speech Analytics

Special Features

Managed Services

Expert Advice & Ongoing Support

A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.


Flexible, Usage-Based Pricing

Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.


Agent & Team Scorecards

Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource

Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points

Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports

Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.

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