White Paper
Strategies for Reducing Cost in the Contact Center with Automation
Learn how an automated quality monitoring solution is essential to ensuring customer loyalty, while reducing cost in the contact center.
- 50% Increase in Conversions
- 30% Boost in Revenue
- 15% More Customer Commitments
- 15% Reduction in Average Handle Time
- 100% Visibility Without Hiring More Staff
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Our Partners
Are you Driving Revenue or Driving Attrition?
Transform the Customer Experience
Customer experience is the main differentiator between you and your competitors. This white paper demonstrates how an automated quality monitoring solution is essential to ensuring customer loyalty, while reducing cost in the contact center.
Automated Features Tailored to Your Needs
What's Included
Automated Scorecards
Real-Time Custom Reports
No Hardware Required
No Need to Hire Outside Help
Contact Center Integrations
Managed Client Services
Powerful. Affordable. Easy.
Why Choose CallFinder
Managed Services
Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Affordable Pricing
Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Automated Scoring
Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Call Transcription
Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Sentiment Analysis
Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Custom Reports
Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.