Strategic Partners
Automated QA Solutions for Credit Unions
Why CallFinder?
Save Time & Money with Automated Quality Monitoring
CallFinder’s cloud-based speech analytics software automates quality monitoring and augments existing QA processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of your member interactions.
Custom Solutions to Fit Your Credit Union’s Needs
CallFinder’s MSaaS solutions are designed to meet your QA needs and your budget. Optimize agent performance with automated transcriptions, scorecards, sentiment insights, silence & overtalk detection, and world-class client support.
Advanced Features Tailored to Your Needs
What's Included
Call Transcriptions & Scorecards
Sentiment & Emotion Analysis
Silence & Overtalk Detection
Coaching Opportunity Reports
Managed Client Services
Fast, Flexible Integration
No Hardware Required
24/7 Cloud-Based Access
Unlimited Account Users
Direct CRM Feeds
Powerful. Affordable. Easy.
Competitive Features
Managed Services
Expert Advice & Ongoing Support
Work with a dedicated Analyst who joins your QA team to set the criteria necessary to gain immediate value and achieve prolonged success.
Work with a dedicated Analyst who joins your QA team to set the criteria necessary to gain immediate value and achieve prolonged success.
Affordable Solutions
Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Actionable Insights
Turn Conversations Into a Valuable Resource
Quickly access transcriptions of every member interaction to unlock conversation insights that drive better decisions & business outcomes.
Quickly access transcriptions of every member interaction to unlock conversation insights that drive better decisions & business outcomes.
Unbiased Evaluations
Comprehensive Agent & Team Scorecards
Get an objective comparison of your agents & agent teams to provide personalized coaching based on fair, consistent performance reviews.
Get an objective comparison of your agents & agent teams to provide personalized coaching based on fair, consistent performance reviews.
Sentiment Analysis
Quickly Identify Emerging CX Issues
CallFinder measures tone, silence vs. overtalk, and the overall sentiment of every call so you can address member experience issues as they arise.
CallFinder measures tone, silence vs. overtalk, and the overall sentiment of every call so you can address member experience issues as they arise.
Custom Reports
Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.