Revolutionize QA Reviews to Improve Member Experiences

CallFinder automates your QA process so you and your membership services team can focus on improving KPIs and the member experience.

  • 97% Higher Member Lifetime Value
  • 50% Less Member Churn
  • 40% Reduction in Agent Attrition
  • 30% Reduced Average Handle Time
  • 25% Boost in MSR Satisfaction

Strategic Partners

Quality Assurance Solutions for Credit Unions

Why CallFinder?

Save Time & Money with Automated Quality Monitoring

CallFinder’s cloud-based speech analytics software automates quality monitoring and augments existing QA processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of your member interactions.

Custom Solutions to Fit Your Credit Union’s Needs

CallFinder offers two MSaaS solutions designed to meet your QA needs and your budget. Optimize agent performance with automated transcriptions, scorecards, sentiment & emotion analysis, silence & overtalk detection, and more.

Advanced Features Tailored to Your Needs

What's Included

Call Transcriptions & Scorecards

Sentiment & Emotion Analysis

Silence & Overtalk Detection

Coaching Opportunity Reports

Managed Client Services

Fast, Flexible Integration

No Hardware Required

24/7 Cloud-Based Access

Unlimited Account Users

Direct CRM Feeds

Powerful. Affordable. Easy.

Competitive Features

Managed Services

Expert Advice & Ongoing Support
Work with a dedicated Analyst who joins your QA team to set the criteria necessary to gain immediate value and achieve prolonged success.

Affordable Solutions

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Actionable Insights

Turn Conversations Into a Valuable Resource
Quickly access transcriptions of every member interaction to unlock conversation insights that drive better decisions & business outcomes.

Unbiased Evaluations

Comprehensive Agent & Team Scorecards
Get an objective comparison of your agents & agent teams to provide personalized coaching based on fair, consistent performance reviews.

Sentiment Analysis

Quickly Identify Emerging MX Issues
CallFinder measures tone, silence vs. overtalk, and the overall sentiment of every call so you can address member experience issues as they arise.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.