Quality Assurance Solutions for Credit Unions
Save Time & Money with Automated Quality Monitoring
CallFinder’s cloud-based speech analytics software automates quality monitoring and augments existing QA processes to eliminate the high cost of manual call monitoring. Monitor and analyze 100% of your member interactions.
Custom Solutions to Fit Your Credit Union’s Needs
CallFinder offers two MSaaS solutions designed to meet your QA needs and your budget. Optimize agent performance with automated transcriptions, scorecards, sentiment & emotion analysis, silence & overtalk detection, and more.
Powerful. Affordable. Easy.
Work with a dedicated Analyst who joins your QA team to set the criteria necessary to gain immediate value and achieve prolonged success.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Quickly access transcriptions of every member interaction to unlock conversation insights that drive better decisions & business outcomes.
Get an objective comparison of your agents & agent teams to provide personalized coaching based on fair, consistent performance reviews.
CallFinder measures tone, silence vs. overtalk, and the overall sentiment of every call so you can address member experience issues as they arise.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.