Why Speech Analytics
Leveraging a speech analytics solution is a highly efficient and effective way to improve agent performance, the customer experience, and ultimately increase revenue. But with the increasing number of solutions available, businesses are faced with an overwhelming number of options.
This guide is designed to help any organization choose the right speech analytics solution based on their needs and goals. We’ll also show you what sets CallFinder apart from the competition!
CallFinder Speech Analytics
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.