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Choosing the Right Speech Analytics Solution

Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.

  • Understand Speech Analytics Basics
  • Learn How Speech Analytics Improves CX
  • Learn How to Increase Sales by 30% or More
  • Learn What to Look for When Comparing Solutions
  • See What Sets CallFinder Apart from Competitors

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Strategic Partners

Why Speech Analytics

Leveraging a speech analytics solution is a highly efficient and effective way to improve agent performance, the customer experience, and ultimately increase revenue. But with the increasing number of solutions available, businesses are faced with an overwhelming number of options.

This guide is designed to help any organization choose the right speech analytics solution based on their needs and goals. We’ll also show you what sets CallFinder apart from the competition!

What You'll Get

Why CallFinder?

Automated Agent Scorecards

Searchable Call Transcriptions

Sentiment & Overtalk Analysis

Custom, Sharable Reporting

Managed Client Services

Affordable SaaS Technology

No Hardware Required

Contact Center Integrations

Direct CRM Data Feeds

Unlimited Account Users

CallFinder Speech Analytics

Special Features

Managed Services

Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Affordable Pricing

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Automated Scorecards

Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.