Boost KPIs & Drive Revenue with CallFinder Acuity

Improve Net Promoter Scores, Boost Revenue, And Reduce Agent Churn With CallFinder's Automated, Easy-To-Use Scorecards and Managed Client Services

50% Increase in Conversions
30% Boost in Sales
40% Reduction in Agent Attrition
30% Reduction in Average Handle Time
Elevate the Customer Experience with Better Coaching
Scale Your QA Processes with Same Size QA Team

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Tell Us About Your QA Needs & Book Your Demo Today!

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Our Partners

Are you Driving Revenue or Driving Attrition?

Revenue Growth Starts with CallFinder Acuity

Boost Productivity & Bottom Line Revenues with Better Coaching

We built CallFinder Acuity to help businesses enhance the customer experience and drive revenue growth across the entire business, not just the contact center. That growth starts with effective coaching strategies you can only get with CallFinder.

CallFinder’s Scorecards Provide Fair, Consistent Agent Evaluations

We equipped Acuity with automated scorecards that monitor every interaction the same way, every time, without bias. This helps coaches close agent knowledge gaps and create coaching strategies that boost efficiency, productivity, and revenues.

Transform Manual QA for a Positive Impact on the Customer Experience

CallFinder’s Scorecards are proven to drastically improve contact center performance for an optimal customer experience. Plus, you gain insights from your agent-customer interactions in minutes-not days, weeks, or even months like other solutions.

No Other Solution Provides Instant Value like CallFinder

CallFinder’s built-in client support is what sets CallFinder apart from the competition. There is no need for you to hire outside consulting services to get instant value from CallFinder. Your dedicated CallFinder Analyst becomes an extension of your QA team to ensure your ROI, and much more. We do all the heavy lifting for you. It’s that simple.

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Advanced Features Tailored to Your Needs

What's Included?

Automated Call Quality Monitoring

Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment & Emotion Analysis
Silence & Overtalk Detection
Real-Time Custom Reports
Managed Client Services

Easy to Use Software

Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Free 90-Day Call Storage
Unlimited Account Users

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Powerful. Affordable. Easy.

CallFinder Acuity Features

Automated Scorecards

Turn Call Recordings Into a Valuable Resource

Quickly access transcriptions of every agent-customer interaction and score agents based on KPIs that matter to your business.

Managed Services

Expert Advice & Ongoing Support

A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Custom Reports

Customized Reports & Data Exports

Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.

Sentiment Analysis

Easily Identify Common Pain Points

Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Affordable Pricing

Flexible, Usage-Based Pricing

Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Fast, Easy Integration

Save Time & IT Resources

We know your time is valuable, and so is the time of your IT team. That’s why we built CallFinder to be fast, easy, and user-friendly.

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