Boost KPIs & Drive Revenue with CallFinder Acuity

Improve Net Promoter Scores, Boost Revenue, And Reduce Agent Churn With CallFinder’s Automated, Easy-To-Use Scorecards and Managed Client Services

  • 50% Increase in Conversions
  • 30% Boost in Sales
  • 40% Reduction in Agent Attrition
  • 30% Reduction in Average Handle Time
  • Elevate the Customer Experience with Better Coaching
  • Scale Your QA Processes with Same Size QA Team

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Strategic Partners

Are you Driving Revenue or Driving Attrition?

Revenue Growth Starts with CallFinder Acuity

Boost Productivity & Bottom Line Revenues with Better Coaching

We built CallFinder Acuity to help businesses enhance the customer experience and drive revenue growth across the entire business, not just the contact center. That growth starts with effective coaching strategies you can only get with CallFinder.

CallFinder’s Scorecards Provide Fair, Consistent Agent Evaluations

We equipped Acuity with automated scorecards that monitor every interaction the same way, every time, without bias. This helps coaches close agent knowledge gaps and create coaching strategies that boost efficiency, productivity, and revenues.

Transform Manual QA for a Positive Impact on the Customer Experience

CallFinder’s Scorecards are proven to drastically improve contact center performance for an optimal customer experience. Plus, you gain insights from your agent-customer interactions in minutes-not days, weeks, or even months like other solutions.

No Other Solution Provides Instant Value like CallFinder

CallFinder’s built-in client support is what sets CallFinder apart from the competition. There is no need for you to hire outside consulting services to get instant value from CallFinder. Your dedicated CallFinder Analyst becomes an extension of your QA team to ensure your ROI, and much more. We do all the heavy lifting for you. It’s that simple.

Advanced Features Tailored to Your Needs

What's Included

Automated Agent Scorecards

Searchable Call Transcriptions

Sentiment & Emotion Analysis

Silence & Overtalk Detection

Managed Client Services

Affordable SaaS Technology

No Hardware Required

Contact Center Integrations

Direct CRM Data Feeds

Free 90-Day Call Storage

Unlimited Account Users

Powerful. Affordable. Easy.

CallFinder Acuity Features

Automated Scorecards

Turn Call Recordings Into a Valuable Resource
Quickly access transcriptions of every agent-customer interaction and score agents based on KPIs that matter to your business.

Managed Services

Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.

Sentiment Analysis

Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Affordable Pricing

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Fast, Easy Integration

Save Time & IT Resources
We know your time is valuable, and so is the time of your IT team. That’s why we built CallFinder to be fast, easy, and user-friendly.