Heather joined CallFinder’s parent company, 800response, in 2000 as a member of the Customer Service Team, eventually leading that department, as well as the Technical Service department. In her current role as the VP of Operations, Heather also oversees the Billing team and works closely with related internal departments to offer support to CallFinder’s services. Heather’s comprehensive understanding of different aspects of the company serves an important role as she oversees rigorous regression testing and documentation, while achieving department goals and ensuring that each team successfully supports our customers and their success. Heather partners closely with all teams in the organization, including the VP of Sales and Marketing, and Accounting, to ensure positive customer experiences and to develop team members’ professional skills. Heather holds a B.S in Communications from Lyndon State College.