Why is Emotion Analysis Essential to Sales Channels?
Emotion analysis tools scan calls for tone and pitch alterations to determine whether a call was negative, positive, or neutral. Here are just a few ways emotion analysis benefits sales channels.
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Advantages of Working With CallFinder for Credit Unions
Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.
5 Questions to Gauge Your Need for Automated Quality Monitoring
If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]