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5 Questions to Gauge Your Need for Automated Quality Monitoring

"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]

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New: Emotion Detection & Scorecard Enhancements from CallFinder

More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]

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