Archive for Emotion Detection

Did you know collections agents who have higher levels of empathy yield much higher collections rates and consistently get higher customer satisfaction (CSAT) scores on calls? If you’re managing a collections agency or a call center with collections agents, it’s time to consider adding these emotion and sentiment analysis tools to your strategy to empower your agents to achieve success on every call.

NCUCCC 2022 is in the books! CallFinder’s Chief Revenue Officer, Laura Noonan, and Business Development Executives, Chip Hoffman and Allen Bergseth all attended the event, and unlike most things that happen in Vegas, this experience will not stay in Vegas. Here are the highlights and takeaways from this year’s event.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Automated call transcripts enable you to analyze every customer interaction. Here are five ways to use CallFinder’s automated transcriptions in your call center.

Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.

Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.

If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.