Why is Emotion Analysis Essential to Sales Channels?
Emotion analysis tools scan calls for tone and pitch alterations to determine whether a call was negative, positive, or neutral. Here are just a few ways emotion analysis benefits sales channels.
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
Call Center Speech Analytics Improves the Customer Journey
Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.
6 Ways Call Sentiment Analysis Can Help Your Crisis Center
From increasing admissions to coaching agents on how to impart empathy, here are 6 ways call sentiment analysis can help your crisis center.
Improve Coaching with CallFinder’s Speech Analytics Software
No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.
7 Ways to Improve the Credit Union Member Experience
These 7 tips can help credit unions develop the tools and skills needed to always ensure an excellent member experience.
5 Questions to Gauge Your Need for Automated Quality Monitoring
If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.
What Is Customer Lifetime Value?
Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]