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What Is Customer Lifetime Value?

Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]

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5 Must-Have Skills for Customer Service Managers

Many companies say they prioritize the customer experience, but do they really understand just how important it is According to HubSpot's research, nine out of ten Americans use customer service as a deciding factor when choosing where to take their business And 58% of consumers would switch to a[...]

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