How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
Call Center Speech Analytics Improves the Customer Journey
Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.
6 Ways Call Sentiment Analysis Can Help Your Crisis Center
From increasing admissions to coaching agents on how to impart empathy, here are 6 ways call sentiment analysis can help your crisis center.
7 Ways to Improve the Credit Union Member Experience
These 7 tips can help credit unions develop the tools and skills needed to always ensure an excellent member experience.
What Is Customer Lifetime Value?
Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
New: Emotion Detection & Scorecard Enhancements from CallFinder
More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]
10 FAQs About Sentiment Analysis
Have Some Q's and Need Some A's If you've heard about sentiment analysis but are not sure exactly what it is, you’re not alone Sentiment analysis has been around for over 10 years, yet it remains a mystery to some people And this is unfortunate since it’s one of the most effective tools[...]
Call Center Technology Trends that Encourage Empathy in a Post-COVID World
While you may be sick of hearing about the "new normal," the undeniable truth is that COVID-19 has changed the customer experience forever Consumers have inevitably expanded their online presence, and their digital behaviors continue to shift as customers switch to brands offering more[...]