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What Is Customer Lifetime Value?

Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]

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New: Emotion Detection & Scorecard Enhancements from CallFinder

More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]

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10 FAQs About Sentiment Analysis

Have Some Q's and Need Some A's If you've heard about sentiment analysis but are not sure exactly what it is, you’re not alone Sentiment analysis has been around for over 10 years, yet it remains a mystery to some people And this is unfortunate since it’s one of the most effective tools[...]

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How to Get More Students Enrolled Without Hiring More Staff

Given COVID's impact on just about every industry, it may be no surprise that many academic institutions saw a decline in enrollment rates in the last year In a recent College Board enrollment report, data shows that 2-year institutions were hit especially hard, as their enrollment rates[...]

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7 CX Mistakes You’re Making Right Now

Why Companies Should Care About Customer Experience (CX) Studies show that customers typically tell 15 people about a poor service experience, versus the 11 people they tell when they have a positive experience Additionally, according to a poll conducted by American Express, "33% of Americans[...]

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