Archive for Customer Experience

What Is Customer Lifetime Value?

Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]

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New: Emotion Detection & Scorecard Enhancements from CallFinder

More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]

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How to Impact Revenue in 2022 with Speech Analytics Software

As the end of 2021 approaches, it's time for companies to assess their strategies over the past year Business leaders are digging deep to determine what worked, and what didn't work And they will go to great lengths to find every new opportunity for growth in 2022 Whether you run a call center[...]

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5 Must-Have Skills for Customer Service Managers

Many companies say they prioritize the customer experience, but do they really understand just how important it is According to HubSpot's research, nine out of ten Americans use customer service as a deciding factor when choosing where to take their business And 58% of consumers would switch to a[...]

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5 Ways to Use Speech Analytics Beyond the Contact Center

An automated quality monitoring solution with speech analytics has proven its worth in the contact center Speech analytics technology improves both agent performance and customer experience with automated tools, such as call transcriptions, sentiment analysis, agent scorecards, and more But the[...]

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10 FAQs About Sentiment Analysis

Have Some Q's and Need Some A's If you've heard about sentiment analysis but are not sure exactly what it is, you’re not alone Sentiment analysis has been around for over 10 years, yet it remains a mystery to some people And this is unfortunate since it’s one of the most effective tools[...]

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CallFinder View vs. Acuity: Which Solution is Right for You?

Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you're not sure which one is right for you We're here to help with a closer look at CallFinder's solutions We offer two cloud-based solutions designed to meet your company's analytics needs and budget requirements[...]

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