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79% of Customers Prefer Phone Support Over Other Channels

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79% of consumers still prefer to use the telephone to interact with a customer service center.   Make sure you have the right tool in place, like the Callfinder speech analytics application, to ensure script compliance, call quality, and a resource to use for your agent training program.

Call Center Infographic

Source: http://www.zendesk.com/blog/call-centers-are-here-to-stay

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