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Uncover Hidden Business Insights & Meet Business Objectives

October 01, 2013 by Morgan Pulitzer

Share the Knowledge Company-wide

Speech analytics lets you quickly search audio for keywords and phrases that are important to your business.   Call recordings that contain these specific terms are indexed and categorized quickly and easily. This ability to locate key phrases in your customer conversations extends the benefits of speech analytics beyond the call center by allowing the discovered insights to be shared with all departments within your organization, including marketing, sales, and legal departments.

With our cloud-based speech analytics technology, you can schedule daily statistical reports on your specific searches to go to an unlimited number of contacts.   These reports include top-line statistics to help departments spot trends and identify areas for improvements to contribute to the overall success of the business.   The call recordings can also be shared to further assist department heads and mangers find the specific calls and/or employees that may require additional attention and training.

Key features of our speech analytics and call center reporting software include:

  • Call recording of 100% of your inbound phone calls.
  • Real-time call categorization based on custom –built search definitions.
  • Phonetic indexing of calls based on keywords and phrases you choose.
  • Instant call audio player to review conversations.
  • Call tracking metrics such as unique callers, repeat callers, caller addresses and demographics.
  • Missed call monitor alerts to recapture lost leads.
  • A user-friendly call analytics dashboard to organize call data and keep a pulse on your searches.
  • Plus much more.

Experience CallFinder’s Speech Analytics Solution

Learn more about the specific features and benefits of CallFinder call recording and speech analytics, and then contact us to schedule a demo of the CallFinder interface to see how easily you can start discovering the conversations taking place between your call center agents and your customers.