I often use CallCentreHelper.com as a resource to stay on top of the speech analytics industry, follow thought-leaders, and read opinions and advice from the experts. Although CallFinder is located in the U.S. and serves businesses in North America, the target audience, users of speech analytics, and providers are often very similar.
Enjoy their recent post with tips and thoughts on what to look for when you are researching to buy a speech analytics solution.
What to look for when buying speech analytics
Benefits of a Cloud-based Speech Analytics Solution:
Many of the SA providers out there involve installing extensive hardware and software installations to run. CallFinder was developed as a truly online solution, meaning no hardware or software, which also means it is much more affordable than other solutions.
To learn more about how CallFinder works, take a short demo today with a Speech Analytics Specialist.