How It Works

Benefits of CallFinder

Speech Analytics Software for Small to Medium-Sized Businesses

Until recently, the only businesses that could afford speech analytics software were large enterprises, big call centers and government agencies. CallFinder’s mission is to bring this increasingly relevant and valuable call monitoring technology to smaller businesses, such as SMB call center operations, keeping it simple, affordable, accessible and timely.

Why CallFinder

Features
With the development of CallFinder, speech analytics software is now available to small to medium-sized business looking to grow their business, retain customers, improve operation efficiencies, and gather critical business intelligence through effective call monitoring and analysis. Callfinder is:

Accessible — Web-based, intuitive and accompanied by one-on-one support.
Affordable — No upfront investment; no software or hardware installation necessary.
Valuable — Identifies problems and opportunities in real time; captures 100 percent of the conversations.

Benefits
CallFinder speech analytics provides the opportunity for companies to gather data necessary to close the knowledge gaps. The extent of business intelligence that becomes available with our call recording and call monitoring technology will improve operational efficiency, enhance the customer experience, improve the bottom line, add to your customer service monitoring tools, and play a key role in keeping a company on a course of growth.

CallFinder call monitoring software will help your business:

Optimize operational efficiencies and improve productivity
Identify coaching and phone sales training opportunities
Monitor script compliance by sales and customer service staffs
Quickly locate satisfied or disappointed customers
Assess business drivers, like promotions or advertising campaigns
Monitor audio for competitive intelligence

Learn More
To learn how CallFinder call recording and speech analytics software can help you easily discover your customer conversations and improve your business performance, call 1-800-639-1700 to speak with a CallFinder Specialist and schedule an online demonstration.