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CallFinder Solutions

Call Monitoring Software Uncovers Hidden Business Intelligence

There is hidden business intelligence in the content of every phone call. Your customers have a lot to say and ask, and in turn, your agents and staff respond and answer a myriad of questions about your company. All of this is valuable information that you just can’t afford to miss. Capturing call recordings and extracting this intelligence through powerful call monitoring software is precise and easy with CallFinder!

CallFinder provides simple and affordable call recording and speech analytics software for small to medium-sized companies including automotive, education, financial services, health care, insurance, and mail order/catalog industries, along with others.

If your business manages an in-house contact center, CallFinder speech analytics software will help you:

1. Capture the customer experience with call recordings of every inbound phone call.
2. Search call recordings for key phrases to gain business intelligence.
3. Discover areas in your business, such as phone sales training, that need operational improvements.
4. Monitor call center analytics to measure marketing campaign results and customer responses.
5. Provide call center quality assurance and script compliance assurance, identifying compliance breakdowns as they occur.

Imagine the knowledge your company can gain by listening to and analyzing every incoming call to your sales or customer service representatives. With CallFinder’s call tracking, you can. CallFinder contact center monitoring software uses speech analytics technology to listen to every spoken word within your incoming calls, indexes the audio files, searches in real time, and provides call tracking metrics for call center analysis and exhaustive call monitoring. You can also schedule daily reports to be delivered for access to business insights and trends based on your chosen keyword-driven goals and searches.

When analyzed, the call tracking and conversation insights give you the power to effectively monitor call quality and measure agent performance, allowing you to improve business processes, become more efficient, and better manage customer relationships to keep them happy and coming back.

Your customers and agents have a lot to say — start call center quality monitoring today and make sure you don’t miss it. Contact a CallFinder Specialist at 1-800-639-1700 today to learn how to easily monitor call compliance and perform speech analytics on conversations that you are having with your customers.  Schedule an online demonstration today.