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CallFinder's Speech Analytics Software

Learn why CallFinder is considered the best speech analytics software on the market and why our Managed Solution guarantees your success.

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Speech Analytics Software & Solutions

CallFinder’s cloud-based speech analytics software provides businesses and call centers with powerful business insights from customer interactions. Our speech analytics solutions provide agent monitoring through searchable call transcriptions, automated agent scorecards, sentiment analysis, and performance insights with custom reporting. CallFinder integrates with most CRMs and contact center solution providers to give you 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.
Browse CallFinder's Speech Analytics Solutions
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Solve any business challenge with Speech Analytics Software

CallFinder's speech analytics software can solve any business challenge. Whether you're looking to improve the customer experience, reduce compliance risk, or monitor remote agents, the automated conversational insights you get from CallFinder saves you time and helps you improve any aspect of your organization.

Customer Experience

Provide the best customer experience using speech analytics software to optimize agent performance with better coaching.
CX Management Solutions

Remote Employees

Maintain productivity and employee engagement in remote work environments with our work from home solutions.
Work From Home Solutions

Risk Management

Ensure agent script compliance to mitigate risk and avoid costly fines for businesses in highly scrutinized industries.
Compliance Risk Solutions

Video Testimonials

Mitchell Taylor
Methodist Health System increases payment plan percentages by 25% and self-pay collections by $150,000 per month through CallFinder’s solution.

Mitchell Taylor

Director of Collections
Erin Carmona
Best Dental significantly reduces patient call review time, and provides their Dental clients with call data and patient experience insights using CallFinder.

Erin Carmona

Director of First Impressions

Take a Tour of CallFinder's Speech Analytics Software

CallFinder's speech analytics software analyzes every recorded customer interaction to provide a nuanced understanding of your customers while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Our automated solution comes with an experienced Speech Analyst who works with you to set goals and create strategies to ensure your success and your ROI. Get started with a short demo!
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Speech Analytics Software for Any Industry

At CallFinder, we understand that every industry is unique. And so is every business. Learn how CallFinder's speech analytics software helps you address the unique challenges of your industry to improve agent performance, enhance CX, and drive more revenue in the contact center.

BPOs & Call Centers

Evaluate CX, and hear customer interactions first-hand without hiring more staff.
Learn More About BPOs

Credit Unions & Banks

Improve the member experience, while ensuring compliance & increasing payment rates.
Financial Institutions

Healthcare

Maintain HIPAA compliance and a positive patient experience with actionable insights.
Healthcare Solutions

Testimonials

We use CallFinder to identify areas where agents need additional coaching, which helps develop training content based on the trends we’ve seen within the calls. We continue to increase our compliance rates thanks to CallFinder.

Sam Wilkerson

Quality Assurance Manager
CallFinder has a great foundation, and they are continuously adding new features based on customer feedback. They created a new search algorithm based on our requests, using variable data that we sent them.

Steve Denbow

Senior Program Manager
We have been extremely happy with everything, including the setup and onboarding. All the support staff and technical folks made it very easy to get things up and running. The continuous support also makes things extremely easy.

Dave Kilby

Director of Operations