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Automated Quality Monitoring for Energy Providers

The rapidly changing landscape of the utilities industry requires consistent, reliable customer service. Stay ahead of the competition with our scalable & affordable quality monitoring solution.

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Advanced Technology For A Modernized Energy Grid

From rural coops to federal and state power authorities, the utilities and energy industry faces a number of overlapping challenges. Changing regulations, compliance and liability issues, audits and risk management, as well as managing the customer experience create enormous hurdles for utility and alternative energy companies. In this complex landscape, speech analytics technology helps utility providers adapt to emerging issues in the industry so that they can focus on developing a more resilient power grid.

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Compliance & Liability

Compliance & Liability

Companies operating in highly regulated industries need to ensure script compliance, avoid liability issues, and resolve disputes before they escalate. CallFinder’s automated quality monitoring software allows you to monitor 100% of calls, even in large call centers. Quickly identify common metrics to mitigate risk and unify compliance standards across the board.
Contact Center Compliance
Customer Experience

Customer Experience

CallFinder helps you identify the service metrics that are meaningful to your customers, such as average handle times and first time call resolution rates. And with our MyAnalyst services, one of our speech analytics experts will help you implement a plan to improve these performance measurements, and your customer service ratings.
Customer Experience Management
Agent Performance

Agent Performance

Speech analytics automates your call monitoring system to extract key performance indicators from agent calls. Automated scorecard reports provide consistent evaluations across all agents and call centers without having to manually fill out reports. Now supervisors can spend more time creating benchmarks and offering feedback to improve agent performance.
Agent Training & Coaching

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