Compliance Risk Management

Managing compliance risk is a key challenge for businesses and contact centers in highly regulated industries. Protecting sensitive customer data while complying with Federal, State, and Local regulations can be an incredibly difficult task given the potential for litigation or costly fines and penalties. That's why it is imperative to implement solutions that offer data security and tools for managing regulatory and script compliance for procedures unique to your business. CallFinder's automated quality monitoring solution provides all the tools you need to assess your agents for compliance risk and to protect your customers, and your business.

Companies that create exceptional customer experiences are the ones who set themselves apart from the competition. CallFinder provides QA Managers with a comprehensive understanding of the customer experience while identifying the areas in which agents need more training. Request a short demo of CallFinder's solution and see what a difference CallFinder can make for your business.

At CallFinder, we are dedicated to serving customers with HIPAA-compliant regulations. We are prepared with the appropriate language in our Service Order Form to address HIPAA’s rules, including the Standards for Privacy of Individually Identifiable Health Information, as may be required by the customer. We are also prepared to execute the appropriate Business Associate Agreement upon request. Contact us to learn more.