Cloud-Based Speech Analytics For Call Centers & Contact Centers
Excellent customer service is often the key to improving and growing your business. With CallFinder speech analytics technology, you can easily and affordably monitor the incoming calls and agent-customer conversations to assess agent performance, agent script compliance, evaluate the customer experience, and hear customer interactions first-hand.
Using Speech Analytics in the call center
Use CallFinder to improve employee behavior and performance in a way that directly impacts Customer Satisfaction.
CallFinder’s real-time speech analytics solution will automatically categorize calls according to the search definitions you set up, which can be specific to business objectives, or organized by specific employees or departments within your organization. Create automated scorecards to track individual agent and agent team performance, consistently, and accurately.Contact Center Compliance
Speech analytics is critical to monitoring the frontline of communications with your customers. CallFinder’s powerful call analytics solution is designed to help companies address customer service quality within their organizations, while also providing actionable analysis necessary to build better tools and training programs for their call center agents.Customer Experience Management
If you are looking to gain business intelligence, increase company (or department) revenues, control costs, or diminish overall risk, then recording and analyzing incoming calls is the most affordable and efficient way of closing these knowledge gaps. CallFinder will help your business gain insights and apply context to key performance metrics and business goals.CallFinder Case Studies