Gain Instant Access to Market Intelligence with CallFinder Speech Analytics
By capturing customer conversations, you will gain a wealth of knowledge to realize your organization’s position in the market and better understand your customers’ preferences.
With CallFinder, Marketing teams can extract actionable voice of the customer and marketing performance insights directly out of customer phone calls at a much lower cost, and with more immediacy, than traditional market research. CallFinder will reveal insights on customer behaviors and purchasing trends for all of your products and services, to optimize marketing campaigns and promotions in near real-time so adjustments can be made to maximize marketing spend. Because information is being gathered from 100 percent of inbound phone calls, the data gathered is an accurate representation of how customers are responding to your business.
For example, CallFinder’s call monitoring software can help your marketing department measure campaign effectiveness based on direct customer feedback, elevate brand awareness, identify successful promotions, and hone in on customer preferences.
All of this data and knowledge will improve agent performance and increase the effectiveness of your marketing efforts to grow your business.