Analyzing and call scoring tools, such as automated quality monitoring with speech analytics, provide the solutions that businesses need to create a truly customer-centric environment. Using cloud-based speech analytics, businesses can quickly determine if certain words or phrases are being used within the thousands of agent-customer interactions taking place every day. From this unstructured data, businesses can gain actionable insights that will help them to improve their customer interactions.
Agents will be able to resolve situations with ease, customers will feel more confident in the services of the business, and first-call resolutions will increase. Achieving these benefits begins when businesses leverage an automated quality monitoring tool, like CallFinder.
Speech analytics scans thousands of phone conversations in a systematic way, transforming unstructured, leveraged data into insights that can then be readily examined at numerous levels of the corporate infrastructure. This ability to efficiently access the in-depth business intelligence contained within these agent-customers conversations provides companies a new avenue to gain direct insight into the customers’ experiences, their satisfaction levels, purchase patterns, loyalty, and more.
Businesses can use this information, gleaned through automated call categorization and analysis, to develop improve agent coaching programs, impact the customer experience, implement process changes across the organization, develop future products, services, and go-to-market strategies with the overall goal of increasing revenues.
Start automatically monitoring agent performance, tracking script compliance, following the customer experience, and improving productivity and revenue opportunities across all departments of your organization.
Learn More About CallFinder By Industry
No matter what industry you’re in, CallFinder’s speech analytics and call scoring solutions will help you start uncovering the content and context of unstructured data contained in the voice conversations between your agents and employees, and your customers. We deliver our highly scalable and effective technology across a wide range of industries including Contact Centers, Collections, Insurance, Technology & Communications, Utilities, and more.
Visit our industry pages for more on how our customers use CallFinder.
Apply CallFinder by Business Use Case
Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools and insights to close knowledge gaps that exist in any department or business unit, and leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
CallFinder’s Onboarding Support
Superior one-on-one coaching and support with a dedicated CallFinder Specialist ensures that businesses will easily adopt the technology to assess agent-customer analytics to increase revenue opportunities. Our unique support program and team of speech analytics specialists is unmatched and one of the many elements of why working with us is the right choice for small to medium sized businesses.