Managing Quality Assurance Metrics with Automated Quality Monitoring
Businesses are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood. Quality call monitoring tools provide the solutions that businesses need to create a truly customer-centric environment. And by using cloud-based speech analytics, businesses can quickly determine if certain words or phrases are being used within the thousands of agent-customer interactions taking place every day. This White Paper explores several beneficial elements of implementing a speech analytics solution—one that includes automated call quality monitoring technology and call scoring features. Learn more about the benefits of speech analytics for your business by downloading the whitepaper.