Keep An Eye on Quality Assurance Metrics with AQM Technology
When calls come in, how can businesses ensure that the conversations achieve the desired outcomes? Analyzing and call scoring tools, such as automated quality monitoring with speech analytics, provide the solutions that businesses need to create a truly customer-centric environment. Using cloud-based speech analytics, businesses can quickly determine if certain words or phrases are being used within the thousands of agent-customer interactions taking place every day. Learn more about the benefits of speech analytics for your business – download the paper now!