Resources Case Studies RoadVantage Improves Contact Center Performance with Speech Analytics

Case Studies

October 20, 2020 by Ashley Watson - Last Updated: October 28, 2020

RoadVantage Improves Contact Center Performance with Speech Analytics

Finance & Insurance Provider Sees Improved Performance in the Contact Center with Speech Analytics and Call Scorecards.

Client Profile:

Founded in 2011, RoadVantage focuses on building the best automotive aftermarket ancillary road hazard warranty products company, from the ground up. They are the fastest-growing Finance & Insurance product provider to auto dealers. The company focuses on delivering exceptional customer experiences when on calls with their service writers. They are leveraging new technology and a streamlined approach to develop innovative products and offer the highest level of customer experience.

Read Full Case Study

Results:

“CallFinder gives us a lot of data, along with the ability to quickly and automatically zero in on the most relevant data to validate that our agents are meeting a prescribed set of steps when they adjudicate a claim.”
– Frank Diaz, Director of Claims and Contact Center Operations