RoadVantage Improves Contact Center Performance with Speech Analytics
Finance & Insurance Provider Sees Improved Performance in the Contact Center with Speech Analytics and Call Scorecards.
Founded in 2011, RoadVantage focuses on building the best automotive aftermarket ancillary road hazard warranty products company, from the ground up. They are the fastest-growing Finance & Insurance product provider to auto dealers. The company focuses on delivering exceptional customer experiences when on calls with their service writers. They are leveraging new technology and a streamlined approach to develop innovative products and offer the highest level of customer experience.
“CallFinder gives us a lot of data, along with the ability to quickly and automatically zero in on the most relevant data to validate that our agents are meeting a prescribed set of steps when they adjudicate a claim.”
– Frank Diaz, Director of Claims and Contact Center Operations