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Case Studies

October 20, 2020 by Ashley Watson - Last Updated: August 06, 2021

RoadVantage Improves Contact Center Performance with Speech Analytics

Finance & Insurance Provider Sees Improved Performance in the Contact Center with Speech Analytics and Call Scorecards.

Client Profile:

Founded in 2011, RoadVantage focuses on building the best automotive aftermarket ancillary road hazard warranty products company, from the ground up. They are the fastest-growing Finance & Insurance product provider to auto dealers. The company focuses on delivering exceptional customer experiences when on calls with their service writers. They are leveraging new technology and a streamlined approach to develop innovative products and offer the highest level of customer experience.

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Results:

Learn how RoadVantage reduced their average talk time by 15% and improved the customer experience with CallFinder.