You’ve no doubt heard that acquiring new customers is more expensive than retaining existing ones. But how do you know which customers are worth investing in? And how do you create the right strategy to keep them around?
In this post, we’ll answer your top customer experience questions. Plus, we’ll show you the best way to identify and activate high-value customers with an insights-driven Customer Experience strategy. Kickstart 2023 by learning:
- How to calculate Customer Lifetime Value (CLV) and identify your most valuable customers
- How to use speech analytics to identify CX trends and agent knowledge gaps
- How to turn your data into a CX strategy to improve CX and CLV
