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Customer Management Practice
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CallFinder Featured as Core Performing solution provider on the CMP Research Prism for Automated QA/QM Showcasing Capability in Customer Contact and CX Technology
[Burlington, 7/8/25] – CallFinder proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for Automated QA/QM. This respected framework highlights CallFinder as a Core Performing solution provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through Automated QA/QM.
The CMP Research Prism for Automated QA/QM evaluated seventeen solution providers, including CallFinder, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
“At CallFinder, we believe conversations are currency – each interaction is a rich source of insight and value. Being recognized as a Core Performing solution in the CMP Research Prism affirms our mission to help contact centers of all sizes harness that value at scale. This recognition also highlights the strength of our client-first model, where every engagement includes an assigned, experienced analyst to guide implementation, uncover opportunities, and ensure measurable success. By unlocking insights from 100% of calls, our clients are able to make smarter, faster decisions that elevate the customer experience – whether their goals are to improve agent performance, ensure compliance, or drive revenue growth. We’re proud that CMP Research has validated the results our clients achieve with CallFinder.” — Laura Noonan, Partner & Chief Revenue Officer, CallFinder
Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like CallFinder to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Prisms are updated every six months and upcoming technology assessments will cover chatbots/virtual agents, BPO, and workforce management.
For a full summary, download the CMP Research Prism for Automated QA/QM whitepaper summary.
About CMP Research TM, a division of Customer Management Practice
CMP Research TM helps customer contact executives make better decisions faster amid transformation using independent quantitative and qualitative research, data-driven analysis, advisory services, and community insights from Customer Contact Week, CMP’s Research Board, and client community. CMP Research TM sits at the intersection of customer contact and the future of work. For more information, visit https://www.cmpresearch.com.
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP’s solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client’s customer management rockstars. CMP’s team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client’s unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: www.customermanagementpractice.com/
