Call Center Recording Strengthens Customer Relationships
Strengthen customer relationships by using CallFinder’s speech analytics solution to record and monitor calls automatically.
Managing (and Monitoring) the Customer Experience
Learn how to use automated call monitoring technology to improve the customer experience, and request a free demo of CallFinder speech analytics.
Monitor Contact Center Metrics with Speech Analytics
There are many important metrics to track when you manage a contact center. In this post, we’ll cover four of the most important ones and show you how to monitor contact center metrics with speech analytics.
Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.
Six Reasons Your Business Needs Call Monitoring Technology
Customer interactions are complex, full of information, and a crucial resource for evaluating performance. Here are 6 reasons you need call monitoring technology.
Build Customer Relationships with Speech Analytics
The company-customer relationship is certainly not a simple one It is complex and multifaceted with a lot of moving parts Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]
Call Monitoring Addresses Common Challenges for Contact Centers
Contact center calls generally center on complaints or problems. Learn how to solve these problems early with automated call monitoring.
How Do Your Customers Express Dissatisfaction?
If you want to reduce the number of unhappy customers, then learn how a speech analytics solution converts unhappy customers to happy ones.
Contact Center Monitoring Benefits all Departments in A Company
Contact center performance is measured in a variety of ways. Learn how contact center monitoring can help every department in your business.