Archive for Call Recording

Monitor Contact Center Metrics with Speech Analytics

There are many important metrics to track when you manage a contact center. In this post, we’ll cover four of the most important ones and show you how to monitor contact center metrics with speech analytics.

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Build Customer Relationships with Speech Analytics

The company-customer relationship is certainly not a simple one  It is complex and multifaceted with a lot of moving parts   Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]

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