Archive for Call Recording

How To Constructively Use Call Recording

Using call recording is important to make sure that the quality of all calls going through is maintained Businesses rely on maintaining a quality relationship with their customers that they speak with over the phone, and that is why they need to look at recording those calls BBC News has reported[...]

Call Tracking: Evaluating The Impact Of Marketing Campaigns

The use of call tracking services is actually something rather common in the modern business community That being said, it is not necessarily something that is widely accepted or understood Some business owners even report that they are worried about the prospect of using such services They can[...]

Phone Sales, Customer Service Training is Easier with Call Recording

Business has changed in many ways over the years, and it changes rapidly at times One thing that hasn’t changed, however, is the value and importance of excellent customer service If anything, it could be argued that the importance of high customer satisfaction ratings is even larger than[...]

Record and Analyze Calls to Reduce Abandon Rates and Customer Churn

It's a fact that doesn't really need to be stated - no one likes to wait on hold when they call your company, or any company for that matter You don't like to be placed on hold, do you   Well, neither do your customers Reducing abandon rates, and thereby losing potential sales, is a challenge for[...]

Help Clients Uncover Hidden Business Insights in Call Recordings

Sound Call-handling Tips for Contact Center Agents to Follow

Regularly reviewing your call-handling process is just smart business management Below are a couple of ways every department in a company may improve call handling and avoid losing customers Listen to the Caller Are your employees trained to listen to what the caller is asking for first   Then[...]

Call Recording for Quality and Compliance

For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation   The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]

Reasons Your Small Business Needs Call Recording

Perform Regular Customer Call Analysis to Improve Operation Efficiency

Analyzing customer calls is becoming standard business practice among companies of all sizes and industries   Why   Because as business owners and managers, we are coming around and realizing that the conversations we have every day with our customers hold much more valuable information than we[...]