Call Recording

Archive for Call Recording

How to Identify Reasons Behind Customer Churn

Customer churn is a big concern for most companies And with good reason Studies show that customer churn costs businesses $16 trillion dollars annually, and the cost of gaining a new customer is five times higher than keeping a current one There are various reasons behind customer churn, but[...]

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man putting on headset in front of computer ready for customer support call

Speech Analytics: Not Just for Contact Centers

Speech analytics solutions are valuable quality monitoring tools because they provide insights into contact center performance But what if your company doesn’t have a designated contact center Can you still benefit from speech analytics Absolutely! Speech analytics can be used by any[...]

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Why Call Center Training is Costing You a Fortune

Are you tired of spending a ton of money on call center training Do you find that the more you spend on training materials and hiring new staff, your agents still fall behind We're here to tell you why, and what to do about it Time is Money In our previous blog post, we discussed the[...]

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Stereo Call Recording Powers Analytics

Stereo call recording (aka dual channel call recording) vs mono call recording helps increase the accuracy of phonetic call indexing, which is popular in many of today's speech analytics solutions In fact, stereo call recording improves reporting accuracy, keyword and phrase spotting, by providing[...]

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CallFinder Announces Partnership with OrecX

CallFinder Announces Partnership with OrecX to Deliver Affordable Speech Analytics Solutions With Call Recording to Small and Medium Sized Businesses and Contact Centers BURLINGTON, Vermont, July 3, 2018 – CallFinder® announces today a partnership with OrecX, the world leader of open source[...]

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speech analytics

Speech-To-Text vs. Phonetics-Based Speech Analytics

Over the years, call center technology has changed drastically And the customer experience has become the main differentiator between many companies and their competitors What does this mean Call centers must employ the latest technology in quality monitoring and employee training Basic call[...]

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