BURLINGTON, Vermont, October 4, 2018 – Leading speech analytics solution provider CallFinder welcomes new Software Engineer, Steve Reilly, to their development team. Reilly will research and partake in developing new web-based applications, as well as improving existing applications, for both customer and internal utilization.
About Speech Analytics
Most businesses can only analyze one percent of their agent-customer interactions using manual monitoring techniques. The inherent nature of manual monitoring leads to biased performance reviews and inefficient business practices within the contact center. Knowing that the most common customer complaints revolve around agent interactions, it’s critical for businesses to have access to automated solutions for call quality monitoring.
The business intelligence gained from speech analytics software can be shared among the contact center management team, as well as executive management teams to improve many aspects of the business and even discover new revenue opportunities.
CallFinder’s automated speech analytics and call scoring solution makes it possible for businesses of all sizes to monitor agent-customer interactions for quality assurance and agent performance. With a focus on the small-to-medium size market, the company is bringing powerful and affordable quality monitoring solutions to both end users and contact centers through an easy-to-use, cloud-based speech analytics and call scoring solution.
Reilly’s Role at CallFinder
“I am very happy to be working for CallFinder and look forward to becoming an integral part in its dedication to helping businesses achieve success with its call monitoring solutions,” says Reilly.
Reilly’s skills can be seen through his impressive work history. For five years he served as Software Engineer at Cerner Corporation, the leading national supplier of health care information technology solutions that optimize clinical and financial outcomes. Prior to that, he was the Software Engineer at GE Aviation, which is a leading manufacturer of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. Reilly started at GE Aviation as a Project Management Intern.
“Steve is a strong addition to the CallFinder Team,” remarks CallFinder Chief Technical Officer Dan Sorrell. “We anticipate working with him as he applies his knowledge and talents to helping CallFinder maintain its commitment to offering businesses both cutting-edge speech analytics and up-to-date scorecard solutions.”
CallFinder® is a market-leading provider of SaaS speech analytics technology that is powerful, affordable, and easy to use for small and medium size businesses looking to improve agent performance, automate quality monitoring, and provide a superior customer experience. The scalable and flexible technology automatically converts the spoken content of agent-customer interactions into structured data for instant categorization and analysis, enabling users to automatically report on agent performance and customer experience while extracting vital business intelligence. Businesses use CallFinder to gain visibility into the voice of their customers, monitor script compliance, enhance workforce training, manage quality assurance, analyze and improve business processes, and discover revenue opportunities. Speech analytics and scorecard solutions from CallFinder can be applied in businesses across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, collections, education, and more. Learn more about CallFinder.