Speech analytics has become more widely available for many reasons. For one, there’s no hardware installation required with cloud-based solutions. Secondly, most companies record their calls through a provider that most speech analytics solutions integrate with easily. Lastly, a managed solution will get you up and running and gaining value from the investment as soon as possible.
With a small investment up front in an automated solution, your business will see an ROI as soon as a few weeks. And this is certainly the case with CallFinder’s speech analytics solution.
In addition to managed client services, CallFinder offers sophisticated tools, such as sentiment analysis and overtalk detection, to help your agents understand their performance and how to improve it. All of CallFinder’s features work together to provide statistical and trending analysis, as well as coaching opportunities and call analytics through daily scheduled reports.
Businesses of all sizes use CallFinder speech analytics to:
- Improve the Customer Experience
- Enhance Sales Strategies to Boost Revenue
- Control Costs by Monitoring Agent Performance
- Mitigate Compliance Risk
Stop wasting money on manual call monitoring, and start seeing results with the only solution that works for any business. Contact a Speech Analytics Specialist at CallFinder to learn more about our easy-to-use, affordable, web-based solution. Or schedule your demo today!