Until recently, only large enterprises, contact centers and government agencies could afford call recording with speech analytics.
But, with the development of more Web-based solutions, call recording and speech analytics is more widely available because there is no software or hardware installation required. With a small investment in training time, you will be up and running. Your business can immediately start mining customer conversations for keywords and phrases that will provide insights into all areas of the business that take on a customer-facing role. A robust speech analytics system will provide statistical and trending analysis, as well as ways to facilitate the sharing of these call analytics through daily scheduled reports.
Businesses can use CallFinder speech analytics to:
- Gain flexible, scalable business intelligence
- Enhance revenue
- Control costs by monitoring agent performance
- Diminish risk
Start hearing what your customers are saying – contact a Speech Analytics Specialist at CallFinder to request a free trial, receive a white paper on business challenges you can overcome, and learn more about an affordable Web-based solution.