Mining calls for keywords and phrases will help you discover an incredible amount about your customers, what makes them tick, what makes them buy, why they’re unhappy, and what will make them happier.
This presentation includes a lot of good statistics on customer actions and preferences, which are based directly on the experiences they’ve had with the companies they do business with.
Many businesses lose money and don’t have a strategy for improving their customer service, which greatly impacts the overall customer experience.
How can you change this? Speech analytics can help improve customer service and give businesses the data they need to keep customers happy.