Gain Business Insights
Mine Critical Business Intelligence Through Call Center Recording
By searching for keywords inside calls, a business can capture the customer experience, protect brand identity, uncover valuable leads, and react quicker to problems and opportunities.
A powerful speech analytics software, CallFinder offers companies an affordable and simple way to record and analyze 100 percent of their calls to gain business intelligence. Companies interested in SMB call recording can use our speech analytics software to mine hundreds of hours of content in a matter of minutes. With CallFinder call center recording software, businesses can easily search call recordings to gather data that will supplement, or even replace, more expensive traditional market research tactics.
Speech analytics software provides businesses with many benefits when compared to traditional market research:
- Quantitative and verifiable
Rather than the random sampling method common in traditional research, CallFinder’s speech analytics is applied across 100 percent of call recordings to gather data from the broadest source possible.
- Real-time results
CallFinder can provide call analytics in the form of statistical reports delivered daily, or even multiple times per day, compared to traditional research that may take weeks or even months.
- Gathers data directly from call recordings
Our software uses call recordings of actual customer interactions, resulting in superior data rather than relying on the memory of the customer service agent or salesperson.
For all of these reasons, the data provided by speech analytics of call center recording is quickly becoming an important component of how your business can gather and act on market intelligence.
To learn other ways CallFinder speech analytics will help your business improve overall monitoring of agent performance and goals, please call a CallFinder Specialist at 1-800-639-1700 and schedule an online demonstration of this unique SMB call recording software.
- Gain Business Insights
- Ensure Script Compliance
- Improve Workforce Training
- Increase Customer Satisfaction
- Call Center Quality Assurance
- Improve Sales & Marketing Effectiveness
- Manage Risk & Compliance
- Analyze the Voice of the Customer
- Expedite Dispute Resolution
- CallFinder Case Studies
- By Application
- Oral Surgery Practice Improves the Patient Experience with CallFinder
- National Tubs Company Uses Speech Analytics to Improve Training & Client Experience
- Maker of Home Care Products for Seniors Uses Call Recording With Speech Analytics to Improve Call Center Performance
- Hearing Aid Company Mines Call Recordings to Track Trial Period Effectiveness
- Cosmetic Surgery Practice Uses Call Recordings to Track Patient Preferences
- Retailer Improves Agent Performance, Employee Training With Call Monitoring Software
- Speech Analytics Software Gleans Competitor Intelligence for Auto Dealer
- Fortune 500 Company Ensures Script Compliance With Contact Center Recording
- Career College Saves Time, Resources with CallFinder Speech Analytics Technology