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Our Team

Dr. Mitchell Knisbacher – Founder

Mitchell Knisbacher’s experience in telecommunications includes management of all facets of the long distance business and 800 number services. He was the founder and CEO of Long Distance North, a regional reseller that operated in northern New England until its sale in 1991 to Frontier Communications (formerly Rochester Telephone Company).  Dr. Knisbacher has served as a consultant to telecommunications companies in the United States and abroad, and has made numerous appearances as an expert witness in state regulatory proceedings.

Prior to entering the telecommunications business in 1984, Dr. Knisbacher taught law for four years and practiced for five years with the federal government.  His government service included a year in the Antitrust Division of the Department of Justice, and concluded with an appointment as Assistant General Counsel of the Postal Rate Commission.  Dr. Knisbacher holds a law degree from Harvard and a Ph.D. from the Fletcher School of Law and Diplomacy.

Laura Noonan – Senior Vice President, Sales & Marketing

In the role of Senior Vice President of Sales and Marketing, Laura Noonan leads the sales team, and manages the development and execution of the company’s marketing strategy and oversees the organization’s creative, public relations, and customer care programs.  Laura has been an integral member of the marketing team and marketing committee at 800response for 22 years.  Under Laura’s helm, 800response has conducted numerous industry studies to determine the future of vanity toll-free numbers as a valuable marketing tool within the advertising world.  She also has significant input into the firm’s ongoing product development efforts and pricing strategies.  Laura holds a B.S. in Business Administration from the University of Vermont.

Cliff LaCoursiere – Vice President

Cliff LaCoursiere is a successful business leader and technology entrepreneur with more than 20 years of experience creating, building and growing markets for both existing and new product categories. As the vice president of CallFinder, Cliff leads the sales team, and directs the development and execution of the company’s product development and marketing strategy. Cliff has extensive knowledge in the speech analytics and SaaS industry, and co-founded CallMiner, a leading speech analytics software company. While at CallMiner, Cliff established the business as a global market leader in speech analytics. Prior to joining CallFinder, Cliff was principal consultant with Zling providing marketing and sales strategy to leading brands. Prior to Zling, Cliff was the vice president of sales and marketing of SDG where he rebranded the company’s image delivering double-digit, year-over-year growth in the highly competitive systems integrator market. He also worked as head of sales and account management for VirtualLogger; a pioneer in the delivery of SaaS-based contact center software.

John Evancie – Vice President of Information Systems

John Evancie has extensive experience in creating and managing information systems and directing operations for technical service organizations.  He directs the IS team at 800response, oversees software development, the help desk, and operations and administration of 800response’s IVR and Web platforms.  John served nine years as Director of Information and Business Services for the $50-million New England division of Frontier Communications, a regional long distance carrier.  Previously, he was a systems analyst for Data Systems, Inc. and performed strategic planning for McDonnell Aircraft Company (a division of Boeing).  John holds a B.A. in statistics from the University of Rochester and an M.S. in Management from Case Western Reserve University.

Linda Young – Vice President of Operations

With over 26 years of telecommunications experience, Linda Young oversees the operational functions for 800response, playing an integral part in developing the company’s pricing strategies while maintaining relationships with key telecom vendors.  She also manages the organization’s customer service and technical staff and led the IS group during development of the IVR routing platform, which allowed the release of real-time reporting and recording services.  Linda continues to work closely with IS on enhancements to the company’s proprietary software.  Prior to her introduction to the telecommunications field, Linda worked in Boston for a pension fund advisor investing in commercial real estate.  Linda holds a B.S. in Business Administration, with honors, from the University of Vermont.

Bob Cleary – Vice President and Controller

Bob Cleary has over 23 years experience in the accounting arena; with the last 19 years spent supervising all positions that comprise an accounting department.  His former experience as the accountant and auditor for the famous Trapp Family Lodge in Stowe, Vermont gave him the foundation for his current position as Vice President and Controller at 800response.  Prior to becoming the Vice President and Controller of 800response, Bob was the accountant and financial analyst with the telecommunications company, formerly known as Long Distance North.  Bob is responsible for the daily financial affairs of the company as well as management of the human resource functions.  Bob holds an accounting degree from Johnson State College.