Transform Your QA with the Speech Analytics Experts

CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

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Manual QA

1.5%

Calls Analyzed

Callfinder

100%

Calls Analyzed
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Trusted By

Managed Client Support

Customize Your Solution with a Speech Analytics Expert

At CallFinder, we see ourselves as your partner for as long as you work with us, and it is this commitment to our clients that truly sets us apart from our competitors. No other provider offers ongoing guidance and support from an assigned Speech Analyst who works closely with your QA team to define goals, suggest improvements, and continue to optimize the value of your investment, well beyond implementation.

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Why Work with CallFinder

Integrate Your Speech Analytics Solution in 4-6 Weeks

CallFinder’s speech analytics solution is designed to quickly integrate with your existing tech stack and work with any call center system and call recording provider. While client input is an integral part of implementation, the CallFinder team does all the heavy lifting to complete your custom solution in 4-6 weeks.

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Transform Your QA to Improve Your Bottom Line

0%
Reduction in AHT
0%
Increase in Revenue
0%
Reduction in Agent Churn
0%
Reduction in QA Time
0%
Customer Needs Visibility

CallFinder Features

Stronger Foundation. Better Results.

Managed Client Services

CallFinder’s team of expert Speech Analysts sets us apart from the competition, and sets you up for success. No other provider assigns an Analyst who works with your QA team throughout the life of your investment.
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Agent Scorecards

Monitor and score thousands of calls with consistency and accuracy, all at the click of a button. Use the time you’ll save to focus on coaching agents, tracking upsells and KPIs, and monitoring the customer experience.
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Call Transcriptions

Quickly identify and react to trending issues, gain insights on key phrases and call reasons, uncover revenue opportunities, and coach agents on what’s actually happening on calls with searchable call transcriptions.
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Analytics Reporting

Gain value from CallFinder from day one with our easy-to-use analytics reporting. With a variety of options to send and share reports, you can customize reports to fit the needs of your entire QA team, your agents, and decision makers.
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Sentiment & Emotion Analysis

Easily identify whether a call is positive, negative, or neutral. Use these insights to coach on specific topics, such as de-escalation techniques or word choices that affect a caller’s mood, to boost CX and gain quick wins.
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Silence & Overtalk Detection

This unique feature helps QA managers quickly pinpoint trends and conversation nuances to uncover customer pain points, build on positive interactions, and give agents the confidence they need to make every call successful.
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CallFinder Testimonials

What Our Customers Are Saying

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Manager, Verve, a Credit Union
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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
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“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
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Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
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“Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.”
Nicole Crawford
Quality Assurance Specialist, Centris Credit Union
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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
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Serving Your Industry’s Unique Needs

Whether you have 10 agents or hundreds, CallFinder serves a variety of organizations and contact centers. Learn more about the industries we serve.

Credit Unions

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Healthcare

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Crisis Centers

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Collections

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Insurance Companies

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Resource Library

Explore our resource library to learn how to use our speech analytics software to improve call quality monitoring, agent training, and the customer experience.

CallFinder vs. CCaaS Speech Analytics

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Improve Debt Collection with Speech Analytics

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QA Best Practices

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Why Clients Love Working With CallFinder

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Request a Demo

Let us show you how CallFinder can transform your QA. Book your 15-minute demo today!

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