Here's What's Next…
One of our speech analytics experts will be in touch ASAP to learn about your contact center operations and discuss next steps.
We’ll give you a quick tour of the solution and show you how it works. We’ll give you details on how to send us your audio files and set up your Account. Once we receive and process your audio, you’ll have immediate access to insights into agent performance, CX needs, and much more.
In the meantime, be sure to add CallFinder to your contacts, and visit our blog and resource library to get more acquainted with our solution.
CallFinder Testimonials
What Our Customers Are Saying
“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Center Manager, Verve, a Credit Union
Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
“Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.”
Nicole Crawford
Quality Assurance Specialist, Centris Credit Union
Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
