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Overcome Remote Workspace Challenges
As more businesses transition to a virtual workspace, B2B and B2C enterprises are presented with the challenges of managing employees and call center agents remotely.
We’re helping clients overcome these challenges with technology designed to maintain productivity, agent engagement, and customer satisfaction levels.
CallFinder can Help your Contact Center…
- Engage agents & reduce attrition
- Gain full QA scalability
- Improve training standards
- Elevate the customer experience
With our advanced speech analytics technology, you’ll be able to pinpoint where training is needed and scale your QA monitoring to 100% of interactions.
Take a tour of our Automated Quality Monitoring Solution with agent & team scorecards, full call transcriptions, and sentiment analysis.
How CallFinder’s Remote Workforce Solution Can Help
Let CallFinder help your contact center overcome common challenges of a remote workforce with our automated quality monitoring, call transctiption, and scoring techology.
Automated Quality Monitoring
Monitor 100% of calls, even in large call centers, with automated scorecards, searchable transcripts, and custom reports. Quickly identify common metrics to improve agent training, elevate the customer experience, and unify standards across multiple call centers.
Call Transcripts & Scorecards
Gain a 360-degree view of agent performance with CallFinder’s automated scorecards and speech to text transcription with sentiment analysis. Score every agent, and quickly scan and search every call for keywords and phrases specific to your business goals.
Managed Client Services
CallFinder’s Client Services puts us above the competition. We work closely with our clients, every step of the way, to establish goals and create and define parameters necessary to evaluate 100% of their agent-client interactions for 100% visibility.
Business Value of CallFinder
CallFinder provides businesses with a scalable, affordable, and easily accessible way to monitor and track virtual call center performance to automate quality assurance monitoring.
Accessible
Whether your agents work from home or in the contact center, our automated SaaS quality monitoring solution seamlessly processes and reports 100% of your agent interactions with your customers to reveal insights, performance metrics, and more.
Scalable
CallFinder is designed to fully support your QA team and provide stability and scalability to your virtual call center infrastructure and operations, without hiring more staff.
Affordable
Our pricing is simple and affordable. Scale your account any time to fit your budget, with no changes to your tech stack or costly per-seat license fees.
Performance Snapshot
CallFinder Acuity includes automated scorecards, call transcripts & sentiment analysis to provide a quick visual into 100% of your contact center interactions.
- Instantly review transcripts to determine agent satisfaction and reduce turnover
- Score interactions for customer satisfaction to optimize agent training and coaching programs
- Rapidly search interactions for keywords to identify trends most relevant to your business needs
Learn more about CallFinder’s Virtual Call Center Solution
Learn more about CallFinder’s automated speech analytics technology and speech analytics solution. Contact us to talk with a speech analytics expert today!