Overcome Remote Workspace Challenges
As more businesses transition to a virtual workspace, B2B and B2C enterprises are presented with the challenges of managing employees and call center agents remotely. We’re helping clients overcome these challenges with technology designed to maintain productivity, agent engagement, and customer satisfaction levels. With our advanced speech analytics technology, you’ll be able to pinpoint where training is needed and scale your QA monitoring to 100% of interactions.
How CallFinder’s Remote Workforce Solution Can Help
overcome challenges of a remote workforce with automated quality monitoring technology.
Automated Quality Monitoring
Monitor 100% of calls, even in large call centers, with automated scorecards, searchable transcripts, and custom reports. Quickly identify common metrics to improve agent training, elevate the customer experience, and unify standards across multiple call centers.
How CallFinder WorksCall Transcripts & Scorecards
Gain a 360-degree view of agent performance with CallFinder’s automated scorecards and speech-to-text transcription with sentiment analysis. Score every agent, and quickly scan and search every call for keywords and phrases specific to your business goals.
Explore CallFinder FeaturesCallFinder's Managed Client Services
CallFinder's Client Services puts us above the competition. We work closely with our clients, every step of the way, to establish goals and create and define parameters necessary to evaluate 100% of their agent-client interactions for 100% visibility.
Discover MSaaS BenefitsBusiness Value of CallFinder
CallFinder provides a scalable, affordable, and accessible way to monitor performance in virtual call centers.
Accessible
Whether your agents work from home or in the contact center, our automated quality monitoring solution processes 100% of agent interactions to reveal insights, performance metrics, and more.
Affordable
Our pricing is simple and affordable. Scale your account any time to fit your budget, with no changes to your tech stack or costly per-seat license fees.
Scalable
CallFinder is designed to fully support your QA team and provide stability and scalability to your virtual call center infrastructure and operations, without hiring more staff.
Strategic
Optimize the CallFinder solution with goal-oriented strategies through ongoing client support from an experienced, assigned CallFinder Analyst.
Automate & Scale Quality Assurance in your virtual Contact Center
Manually monitoring agent interactions is painstakingly slow, expensive, and cannot provide a statistically valid view into your agent-customer interactions. If you're ready to get 100% visibility into every customer interaction with our user-friendly automated solutions, schedule a demo today!