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Achieve 100% Compliance During Collections Calls - It IS Possible!

The estimated success rate for collections agencies is under 40%. In addition to this low debt recovery rate, there are many challenges facing the collections industry that can be resolved using an automated compliance and quality monitoring solution.

This white paper addresses how collections agencies are turning to speech analytics technology to:

  • Gain visibility into 100% of agent/debtor conversations.
  • Immediately identify non-compliant agents.
  • Re-train agents for 100% compliance.
  • Provide positive interactions for consumers AND recover revenue for your clients.

Hear From Our Customers

“CallFinder revealed that our agents were not following a formalized script and would ask questions that would take the conversation with our service writers in an undesired direction. With a new level of consistency, the company can better control loss mitigation and operational efficiencies. Using the knowledge that we’ve gained through searches and scorecards with CallFinder, we’re also able to better meet customer expectations and provide a better experience.”

Frank Diaz
Director, Claim and Contact Center Operations at RoadVantage